Subscriptions:

Welcome to our subscription service. By signing up for a subscription on our website, you agree to the following terms and conditions:

1. Payments & Billing

  • Authorization: By providing a payment method, you expressly authorize us to charge the applicable subscription fees on a recurring basis. Charges will be based on the relevant product costs at the time of each repetition until you cancel.
  • Billing Accuracy: You are responsible for ensuring your billing information remains accurate and up to date.
  • For more information on how your data is protected, you can view Shopify's Security Overview, learn about their PCI Compliance, or read the official Compliance Reports.

 

2. Automatic Renewals

  • Renewal Cycle: Your subscription will automatically renew monthly at the then-current price.
  • Billing Dates: You will be charged automatically on the date of the new order, unless you cancel or pause your subscription prior to the renewal order date.

 

3. Cancellations & Pausing

  • How to Cancel: You may cancel or pause your subscription at any time by navigating to your Account Settings page or by contacting our customer support team at info@djmiles.co.uk.
  • Immediate Cancellations: Cancellation or pausing will take effect immediately if processed directly via your account settings.
  • Support Requests: If you request our customer service team to cancel or pause your subscription, please allow up to 7 days for processing.
  • Shipping Notice: We cannot be held responsible for any subscription orders that are paid for and shipped within this 7-day processing window.

 

4. Pricing & Changes

  • Price Adjustments: We reserve the right to change the price of our products from time to time.
  • Notice: While we aim to communicate price changes to you in advance, we reserve the right to alter our pricing without prior notification when deemed necessary.
  • Effective Date: Price changes will take effect either on the date specified in our advance notice, or with immediate effect if implemented without prior notification.

5. Promotions & Discounts

  • Applicability: When receiving promotional or discounting information, please verify whether the specific offer can or cannot be used in conjunction with your upcoming subscription renewals.

 

6. Refunds

  • Standard Policy: All refunds are handled in accordance with our standard company terms and conditions.

 

7.  Temporary Order Additions & Alterations

Temporary Order Alterations: Customers may add one-off items to an upcoming subscription delivery or change the delivery frequency subject to the following conditions:

 

·       Notice Period: Written requests must be emailed to info@djmiles.co.uk at least 10 days prior to the scheduled dispatch date.

·        Late Requests: Any requests submitted after this timeframe are subject to availability and cannot be guaranteed for inclusion.

·        Confirmation: If you have not received a confirmation email within 48 business hours of submitting your request, please call us on 01643 703993 to confirm receipt.